Shipping & Returns
Returns Policy
Our returns policy is simple! You have 30 days from the date of receiving your item to start a return. We accept returns provided the items are unopened, unused and any seals are intact. If you receive a damaged or incorrect item, please contact our customer service team at maisonrougebxv@gmail.com who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.
Please note, we don’t offer exchanges. You will need to place a new order and return your original for a refund.
Once a return is received, we'll refund the amount back to the original form of payment minus any shipping charges. A refund notification will be sent via email. Please allow at least 3-5 business days from the date we receive the return. Please note all shipping charges are non-refundable. If you don't receive your refund and it's been 10 business days since you received our email, please contact our Customer Service team at maisonrougebxv@gmail.com.
General Shipping Information
We offer FREE SHIPPING on all orders over $50 via economy ground shipping to anywhere in the contiguous USA (lower 48 states). For orders under $50, economy shipping will cost $9.95. Typically orders ship within 4-5 days of being received.
In most cases, your order should arrive within 6-10 business days. Orders placed on Saturday, Sunday, and Holidays are processed next business day.
We will do our best to ensure your order will arrive when you need it. If you need your order by a specific date, please contact our customer service department and they can advise you as to the best shipping method to ensure your order will arrive by the time you need it. Our customer service department can be reached by sending an email to maisonrougebxv@gmail.com
Our economy ground shipping method for deliveries within the lower 48 states is via USPS (United States Postal Service). Occasionally FedEx or UPS may be used depending on destination and weight of shipment.
After your order has been submitted, an order confirmation email is automatically sent which will contain a copy of your order. We suggest you retain a copy of this email for your records or print a copy of your order after the checkout process.
After your order has shipped, a shipping notification email with the carrier's tracking information will be sent. You can track the progress of your order online by visiting the carrier’s web site and keying in the tracking number provided.
Changes to orders or cancellations of orders will only be accepted up to 2 hours after an order has been submitted. Cancellations or changes to orders entered on weekends or holidays will be accepted up to 2 hours after next business day of order. For changes or cancellations, email our customer service center at maisonrougebxv@gmail.com. In certain situations, a cancellation fee may apply.
Delivery Information
Unless you request that someone sign for your package, the carrier will leave the package at the delivery address with no delivery signature required. It is your responsibility to provide a safe address or to ensure that someone is available to sign for and retrieve the package. If you have a concern as to where the package may be left, we suggest you ship your package to an address where someone will be available to receive the package (i.e. a business address).
Maison Rouge Inc. cannot be responsible for any lost, damaged, or stolen packages which have been marked as "delivered" when tracked via the carrier's delivery tracking reference number. You must call the carrier directly and report the incident.
Any undeliverable packages will be re-shipped at economy shipping rate. If the package cannot be re-shipped, a $15.00 re-stocking fee plus shipping fees will be deducted from the refund.
Shipping Claims
If you have not received your order within 10 business days from the day it was shipped, please contact maisonrougebxv@gmail.com. If the claim is not filed within 10 days, the carrier will assume no responsibility and a refund cannot be processed.
Sales Tax
As Maison Rouge, Inc. is located in New York State, we are required by law to charge New York orders appropriate state and local sales tax.